Next-generation hotel AI
NEXO Hotel AI Solutions is a SaaS smart concierge platform built for hotels, tourist residences and hospitality operators.
It automates guest communications across chat, phone, web widget and secure messaging, helping hotel teams respond faster — in more than 100 languages — while reducing daily operational load.
AI assistant — automated responses
What hotels gain with NEXO
Trusted by hotels across Europe
Illustrative industry brands — customer partnerships being finalized.
01 · PROBLEM
WiFi password, breakfast hours, restaurant recommendations... Requests repeat, staff burns out, service quality suffers.
Multiply that by dozens of rooms, hundreds of guests, and thousands of calls per month. That's time, money, and service quality lost every single day.
¹ Source: sector averages published by hotel PMS vendors (Frontdesko, Mews, 2024–2025).
PRODUCTS
NEXO AI combines chat, phone, messaging and reviews into one coordinated hotel AI, deeply trained on your properties.
NEXO · 24/7 — AI-generated responses
Instant answers to guest questions on your website and during the stay, in over 100 languages and aligned with your brand.
An AI that picks up calls in seconds, answers questions and captures booking requests when reception is busy.
Need help finding the right room?
A modern widget you can place on your website, app or guest WiFi, guiding guests to the right answer or action.
No more lost requests in a WhatsApp thread. Each guest request generates an individual notification with tracking: new → in progress → resolved. Full traceability, zero missed requests.
KILLER FEATURE
Real-time hybrid translation loop.
01
02
03
04
Focus on hospitality, not language.
Your team needs hospitality skills, not language skills.
Guests are informed that they are interacting with an AI assistant. Handover to a member of your team remains possible at any time.
BENEFITS
Measurable impact on operations, revenue and guest satisfaction — within weeks.
01
02
03
04
05
06
² Source: sector analyses on direct vs OTA profitability — typical OTA commission rates of 15–30% (HVS, Little Hotelier, 2024–2025).
³ Source: BIA/Kelsey, PATLive — average no-callback rate after an unanswered call.
HOW IT WORKS
Simple. Fast. Effective.
Our team sets up your AI and imports all your hotel's information: services, rates, FAQ, local partners.
NEXO AI absorbs your documents, website, menus, recommendations and updates automatically every day.
Chat, phone, website widget — your guests access the digital concierge instantly.
AUDIENCES
Designed for teams who want to serve guests faster, in any language.
COMMITMENT
Help hotels automate recurring communications so teams can focus on hospitality, service and the guest experience.
Become the reference platform for AI-powered hotel concierge, making guest communication faster, multilingual, accessible and efficient.
USE CASES
Real-life moments where NEXO AI helps your team stay focused on hospitality.
Your lobby is packed. Guests waiting to check in. Phone ringing non-stop. With NEXO: incoming calls handled by Phone AI, guests in line get answers via QR code. Your team focuses on check-ins.
A Japanese couple has an AC issue at 11 PM. The night porter only speaks French. With NEXO: the guest writes in Japanese, the porter receives in French, replies in French, the guest reads in Japanese. Resolved in moments.
A traveler compares your hotel on Booking.com. They visit your site. Widget AI opens, answers questions, shows availability and an exclusive direct rate. They book. You avoid the OTA commission on that booking.
LIVE DEMO
A quick overview of how NEXO AI works across chat, phone, widget and secure messaging.
NEXO AI PLAN
A complete solution, tailored to the size of your property.
NEXO AI PLAN
Final monthly pricing depends on room count, channels and integrations. We provide a custom proposal after a short discovery call.
A multidisciplinary team combining hospitality expertise, revenue strategy, and AI engineering to deploy your project fast and reliably.
President — Managing Director
Leads the vision for NEXO Hotel AI Solutions, product strategy and hotel partnerships, with a strong focus on service quality and compliance.
Head of AI & IT
Designs the technical architecture, integrations and data security to deliver a reliable, scalable solution ready for 24/7 deployment.
Commercial lead
Your point of contact for demos, tailored proposals and project follow-up — from first conversation through rollout.
TESTIMONIALS
A real time-saver for our teams. Guests love being able to communicate in their language.
We reduced missed calls by 90% in the first month. Phone AI is impressive.
The widget on our site generated 40% more direct bookings in 3 months.
Illustrative testimonials — being updated with our referenced clients.
FAQ
Answers to the most common questions about deployment, security and pricing.
Our team sets up your AI in 1–2 weeks with personalized onboarding. We import all your hotel's information. No technical skills required on your end.
BOOK A DEMO
Join the hotels automating their guest service and increasing their revenue.
NEXO is an artificial intelligence-based assistant. Service compliant with the GDPR and the EU AI Act (Regulation 2024/1689). Data hosted in the European Union.
